SOShoppingMall.org Return & Refund Policy

Effective Date: July 25, 2026

At SOShoppingMall.org, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Window

You may request a return within 30 days of receiving your order.

During special promotions or holiday seasons, we may offer an extended return period, which will be communicated on our website.

2. Eligibility for Returns

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in the original packaging with all accessories, manuals, and tags (where applicable).
• Include proof of purchase, such as your order number or receipt.
• Have been purchased directly from SOShoppingMall.org.

Items Not Eligible for Return

The following items cannot be returned unless they are defective or damaged upon delivery:

• Personalized or custom-made products.
• Perishable goods.
• Intimate or hygiene-related products.
• Gift cards.
• Downloadable digital products.
• Clearance or final sale items.

3. How to Return an Item

To initiate a return:

1. Contact our Customer Support team within 30 days of delivery.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will review your request and provide return instructions.
4. Carefully package the item in its original packaging.
5. Ship the item to the address provided by our support team.

Please do not return products without receiving return authorization.

4. Refunds & Exchanges

Once we receive and inspect your returned item, we will notify you of the status of your refund or exchange.

If approved, you may choose one of the following:

• Full Refund: Refunded to your original payment method.
• Store Credit: Issued for future purchases on SOShoppingMall.org.
• Exchange: Replace the item with the same product (subject to availability).

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

5. Return Shipping Costs

• If the return is due to a change of mind, incorrect size selection, or other customer-related reasons, the customer is responsible for return shipping costs.
• If the item is defective, damaged, or we shipped the wrong product, SOShoppingMall.org will cover all return shipping costs and provide a replacement or full refund at no additional charge.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of receiving your package.
• Include your order number and clear photos or videos showing the issue.
• We will review your claim promptly and arrange a replacement, exchange, or full refund where applicable.

Our goal is to resolve these issues quickly and with minimal inconvenience.

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank account or payment method again.
• Contact your bank or card issuer, as processing times may vary.
• If you still have not received your refund after the stated processing period, please contact our Customer Support team.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

SOShoppingMall.org Customer Support

Email: sojasjachikee@gmail.com

Website: https://soshoppingmall.org

We are committed to providing excellent customer service and ensuring a smooth shopping experience for every customer.